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Automotive Service Advisor

Job Description

Job Description


Job Summary


Pat O'Brien Seeking Experienced Automotive Service Advisor for High Volume


Department TITLE: SERVICE ADVISER


REPORTS TO:SERVICE MANAGER


DEPARTMENT:SERVICE


COMPANY:PAT O'BRIEN CHEVROLET


LOCATION: STATUS:FULL-TIME


CLOSING DATE:OPEN UNTIL FILLED


PURPOSE:The service adviser's most important duty is customer service. Adviser also initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.


ESSENTIAL DUTIES: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Perform other duties and responsibilities as assigned


QUALIFICATIONS: At least 1 year of experience in a service adviser role a help Possess a strong commitment to customer service Ability to multi-task and work in a fast paced environment Honest, goal-oriented and energetic team player Previous General Motors experience preferred, not required Must have computer proficiency- ADP experience a plus Valid driver's


COMPENSATION Commission Health Benefits, Vision, Dental Available 401K Paid Vacation


We are an equal opportunity employer and a drug free workplace. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.


 


 



Company Description
Our Mission at Pat O'Brien Chevrolet is to create the superior customer experience in an auto dealership... By constantly evaluating and improving, to exceed customer expectations... In order to add the highest value, and show respect to each and every employee and customer.
Pat O'Brien Chevrolet started in 2005 with a single location in Willoughby Hills. In eight short years we have grown from a single location to 4 large dealerships becoming the largest Chevy retailer in Ohio and one of the largest in the United States. We attribute our success to how we do business, the way we treat our customers and our team of highly trained and dedicated team members.
As a Pat O'Brien Chevrolet team member...
You will have pride in your new career. We treat our team members with respect and believe that translates with how you will treat our customers. We offer great service and honest upfront dealing in all of our products and services.
You will be provided all the necessary tools to succeed. We offer industry leading departmental training, state of the art technology, world class facilities and endless resources and opportunities to grow personally and professionally.
You will be involved in the community and charitable causes. We feel servicing the community is just as important as servicing our customers. We invest time, energy and financial support to many charities and causes important to communities in which we reside.
You will have fun. We make the car buying experience fun for the customer and have fun doing what we love... getting America where they need to go.



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